Terms of Supply

1. Who we are and how to contact us

These Terms of Supply (“Terms”) govern every purchase made through lucerna-lab.com (the “Site”), which is operated by Lucerna Labs Limited, trading as “Lucerna Labs” (“Lucerna Labs”, “we”, “us”), a private limited company incorporated in England and Wales, Company No. 16577262, with its registered office at 25 Dunkellin Way, South Ockendon, England, RM15 5ES. You can contact us at [email protected].

By creating an account or placing an order you agree to these Terms, our Digital Delivery Policy, our Return and Replacement Policy, our Refund and Cancellation Policy, our Licence Terms and our Privacy Policy, each of which forms part of the contract between you and us.

2. Definitions

• “Vault” — a personalised package of digital content, files, templates and associated intellectual-property licence offered on the Site (including the Founder Launch Vault, Creator Commerce Vault, Business OS Vault, Venture Studio Commercial Licence and Custom Vault).
• “Build Questionnaire” — the structured configuration you complete before purchase, describing your business, customers, offer, brand preferences, selected modules and selected licence.
• “Preview” — the watermarked, view-only preview of your personalised Vault generated from your Build Questionnaire before payment.
• “Deliverable Manifest” — the itemised list forming part of the Preview that identifies the exact files, deliverables, licence scope, exclusions, version number and price of your order.
• “Approved Build Specification” — the specific versioned Preview and Deliverable Manifest that you approve immediately before checkout. It defines precisely what you are purchasing.
• “Unlock” — the moment, following confirmation of your payment, at which your complete editable package, source files, workspace and licence certificate are made available to you.
• “Change Order” — a separate, subsequent order to add to, amend, regenerate or extend an existing Vault or licence.

3. What you are buying — and what you are not

Each Vault is personalised digital content together with an intellectual-property licence. The product is generated before payment, shown to you in the Preview, and supplied in full at Unlock. Payment purchases access to, and licence rights over, an inspected digital product — it does not commission future work.

For the avoidance of doubt, a Vault purchase is not:

• a business opportunity, franchise, distributorship or income scheme;
• a promise or prediction of revenue, customers, audience growth, funding, regulatory approval or business success;
• a consulting, coaching or ongoing service engagement;
• legal, tax, accounting, financial or other professional advice. Content generated for you (including business plans, policies and templates) is general in nature and must be reviewed by you — and, where appropriate, by a qualified professional — before use.

Complimentary orientation assistance may be offered where available. It is not part of the purchased product, has no separate monetary value in the transaction, and your Vault is complete whether or not you use it.

4. Accounts, eligibility and verification

• You must be at least 18 years old and legally capable of entering a binding contract.
• You must register an account with your legal name, a verified email address, a verified mobile number, your country and billing address, and your intended business or personal use.
• Information you provide must be accurate and kept up to date. We may suspend an account that appears to use false identity or payment information.
• For orders of US$5,000 or more, we apply proportionate additional identity verification before generating your Preview, as described in our Privacy Policy.

5. The purchase journey

1. Configure. You complete the Build Questionnaire. Your answers and submission time are recorded.
2. Preview. We generate your personalised, watermarked, view-only Preview, including the Deliverable Manifest. The Preview is a representative sample of the actual finished product — we do not use generic mock-ups that look better than what will be delivered.
3. Approve. Immediately before checkout you are shown the statement: “You are purchasing the digital product shown in this preview. Your complete editable package and licence will be unlocked immediately after successful payment.” By selecting “Approve This Build” you approve the Approved Build Specification. We record the approved version, date, time, account, IP address and device information.
4. Pay. You pay the single displayed amount (clause 6).
5. Unlock. On confirmation of payment we unlock your Vault (clause 7).

The Approved Build Specification prevails over any marketing description on the Site. If a Site description and your Deliverable Manifest differ, the Manifest defines what is supplied.

6. Price and payment

• Prices are stated in US dollars. Any applicable VAT or other taxes are shown before you approve your order. A dated tax invoice is issued for every purchase.
• Card payments are processed with 3-D Secure authentication, CVV verification and, where supported, billing-address matching. Your statement descriptor will read LUCERNA-LAB.COM. There are no recurring charges and no pre-selected add-ons.
• Bank transfer is available for orders of US$5,000 or more. Your Vault unlocks when the funds clear — typically 1–3 business days, or up to 5 business days for international transfers. Your Preview and Approved Build Specification remain fixed while the transfer clears.
• Promotional rates (such as summer rates) apply only to orders approved while the promotion is stated on the Site to be active.

7. Immediate supply

Within a short period after your payment is confirmed (normally seconds), we:

• unlock your private Vault, including all editable files, source exports and workspace;
• generate your licence certificate and purchase receipt;
• email your access link and send an SMS confirmation; and
• make available a downloadable delivery manifest recording the transaction ID, product name and version, approved Preview version, licence type, file names and checksums, delivery timestamp, your account, the access URL and the version of these Terms applicable to your order.

By placing an order you expressly request that supply of the digital content and activation of the licence begin immediately upon confirmation of payment, and you acknowledge that, to the extent permitted by applicable law, any cancellation or withdrawal right that would otherwise apply to the order ends once supply begins. This does not affect the rights described in our Refund and Cancellation Policy, our Return and Replacement Policy, our Digital Delivery Policy, or your statutory rights under applicable law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8. Change Orders — your Vault stays open

After purchase you may at any time request additions, amendments, regenerations, rebrands or licence extensions. Each request is a separate Change Order that follows the same journey as an original purchase: you receive a preview of the exact change and its full price, you approve it, you pay, and it unlocks. Key points:

• Change Orders are priced individually and shown in full before you approve. There are no subscriptions and no automatic charges.
• We are under no obligation, and you are under no obligation, in respect of any change until its Change Order is approved and paid.
• Amended files are supplied as new versions; the files from your original order are not altered or withdrawn.
• Your original Vault and licence remain complete and unaffected whether or not you ever place a Change Order.

9. Refunds and remedies

Our Refund and Cancellation Policy and Return and Replacement Policy form part of these Terms. In summary: because you inspect and approve your exact product before paying, purchases are final once the Vault is unlocked, except where a refund, remedy, repair, replacement or cancellation right is required by applicable law, or where the delivered files are materially defective or materially different from the Approved Build Specification. Where a technical delivery problem occurs we will first restore access, repair the affected file or provide a replacement copy.

Refunds will be made only through the original mode of payment used for the transaction. See the Method of Refund section in our Refund and Cancellation Policy for full details. Cancellation before digital delivery or service performance has started is described in our Return and Replacement Policy.

10. Intellectual property and licence

Your rights to use the delivered content are set out in the Licence Terms and your licence certificate. Until payment is confirmed, all content (including Previews) remains our property; Previews are provided for inspection only and may not be copied, captured or reused. Your licence activates at Unlock.

11. Acceptable use

You agree not to: use the Site or any Vault for unlawful purposes; misrepresent AI-generated content as professionally certified advice; attempt to copy, scrape or reverse-engineer our generation systems; circumvent watermarks or preview protections; share Vault access credentials; or exceed the scope of your licence.

12. Sanctions and Restricted Countries

Lucerna Labs will not knowingly sell, supply, deliver, or provide any product or service to individuals, entities, organisations, or territories that are subject to applicable trade or economic sanctions.

Lucerna Labs will not deal with or provide services or products to any country, territory, individual, or entity subject to sanctions administered by the United States Office of Foreign Assets Control (“OFAC”), where such dealing is prohibited under applicable law, and will comply with all applicable laws and regulations of the United Kingdom.

Lucerna Labs reserves the right to refuse, suspend, or cancel an order or account where fulfilling the transaction may breach applicable sanctions, export-control requirements, anti-money-laundering requirements, or other applicable laws.

13. AI-generated content

Vault content is produced using artificial-intelligence systems configured by your Build Questionnaire, together with our proprietary frameworks and templates. You are responsible for reviewing all content for accuracy, suitability and legal compliance in your market before use. Similar underlying frameworks are used across our product range; your licence covers your personalised deliverables as described in the Licence Terms, and we do not promise that concepts, structures or approaches will be unique to you.

14. Warranties and liability

• We warrant that the delivered Vault will conform in all material respects to the Approved Build Specification, and that files will be free from material technical defects at delivery.
• Subject to that warranty and to any rights you have under applicable law, the Vault is provided “as is”, and we do not warrant any commercial outcome from its use.
• Nothing in these Terms excludes or limits any liability, warranty or consumer guarantee that cannot lawfully be excluded or limited under the laws of England and Wales, including the Consumer Rights Act 2015. Subject to that, our total aggregate liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of business opportunity.

15. Suspension and termination

If a payment is lawfully reversed or remains unpaid, the corresponding licence and Vault access may be suspended or terminated, subject to applicable law. We may also suspend access where we reasonably believe an account is being used fraudulently or in breach of clause 11, and will restore access promptly where the concern is resolved.

16. Changes to these Terms

These Terms are versioned. The version in force when you approve an order (as recorded in your delivery manifest) governs that order. We may update the Terms for future orders by publishing a new version on this page.

17. Governing Law and Jurisdiction

These Terms, and any purchase, dispute, claim, or non-contractual obligation arising out of or in connection with this website, its products, or its services, shall be governed by and construed in accordance with the laws of England and Wales.

Subject to any mandatory rights available to consumers under applicable law, the courts of England and Wales shall have jurisdiction to resolve any dispute or claim arising out of or in connection with the website, a purchase, or the supply of our products or services.

Without prejudice to the above, this includes the laws of England and Wales applicable to Lucerna Labs Limited, and does not limit any mandatory consumer right to bring a complaint before the competent consumer-protection authorities, including the UK Competition and Markets Authority and other competent consumer-protection authorities.

18. Contact

If you have a complaint or question about these Terms, contact us first at [email protected] — we aim to respond within 2 business days. Company details: Lucerna Labs Limited, trading as “Lucerna Labs”, Company No. 16577262, 25 Dunkellin Way, South Ockendon, England, RM15 5ES.