Plain-language summary. We use a small number of essential cookies to make the site, your account and checkout work — these are always on. Analytics cookies are used only if you say yes, and you can change your mind at any time in Cookie Settings. We do not use advertising cookies and we do not sell data.
1. What this policy covers
This Cookie Policy explains how Lucerna Labs Limited, Company No. 16577262, 25 Dunkellin Way, South Ockendon, England, RM15 5ES (trading as “Lucerna Labs”) uses cookies and similar technologies (including local storage) on lucerna-lab.com. It should be read together with our Privacy Policy, and is provided in line with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
2. What cookies are
Cookies are small files placed on your device by a website. Similar technologies, such as browser local storage, store small pieces of information on your device for the same purposes. In this policy, “cookies” refers to both.
3. The cookies we use
| Category | Purpose | Examples | Consent |
|---|---|---|---|
| Essential | Signing you in, keeping your session secure, running the build questionnaire, preview, checkout and vault, and remembering your cookie choice itself. | Session identifiers; order and build state; consent record; security tokens | Not required — the site cannot function without them |
| Analytics | Understanding how visitors use the site (pages viewed, journeys taken) so we can improve it. Data is aggregated and not used for advertising. | Analytics identifiers set by our analytics provider | Only with your consent, via the banner or Cookie Settings |
We do not use advertising or cross-site tracking cookies, and we do not sell personal data.
4. Third parties
Some third parties set cookies or receive technical data when their services run on our pages: our payment provider (during checkout, including 3-D Secure authentication — these are essential to processing your payment), our font and content-delivery providers, and our analytics provider (only where you have consented). Each processes data under its own privacy terms, listed in our Privacy Policy.
5. Managing cookies
- Cookie Settings — switch analytics cookies on or off at any time; your choice takes effect immediately and is remembered on this device.
- The cookie banner — shown on your first visit (and again if our cookies change materially).
- Your browser — you can block or delete cookies in your browser settings; blocking essential cookies may prevent sign-in, checkout or vault access from working.
Withdrawing consent does not affect processing that happened while consent was in place.
6. Changes and contact
We will update this Cookie Policy when our cookies, providers, or legal obligations change, with a new version number and date shown above. Questions: [email protected].