Refund Policy

At Lucerna Labs, we are confident in the value our AI content generation platform provides. If you are not completely satisfied with your new subscription, we offer a 30-day money-back guarantee.

This guarantee applies to all new subscription plans (Starter and Professional). Refund requests must be submitted within 30 days of the initial purchase date.

To be eligible for a refund, you must meet the following conditions:

• The request is made within 30 days of the initial subscription purchase.
• The account has not violated our Terms of Service.
• For video and image generation, usage must be within reasonable "trial" limits (less than 10% of the monthly quota consumed).

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws in England and Wales.

If any digital content or services supplied by Lucerna Labs are faulty, not as described, or fail to meet applicable legal requirements, you may be entitled to remedies available under UK consumer protection law.

These statutory rights apply independently of our voluntary 30-day money-back guarantee.

By requesting immediate access to digital content or subscription services after purchase, you acknowledge that service delivery may begin immediately.

Where permitted by applicable law, this may affect your ability to cancel once digital content has been fully supplied. This does not affect any statutory rights available under applicable consumer protection laws.

To request a refund, please follow these steps:

1. Log in to your account and navigate to the Support page.
2. Submit a support ticket with the subject "Refund Request".
3. Include your account email and the reason for your dissatisfaction.
4. Our team will review your request and get back to you within 2-4 business hours.

Once approved, refunds are processed back to the original payment method. Depending on your financial institution, it may take 5-10 business days for the funds to appear in your account.

If a refund request is declined, we will explain the reason for the decision where appropriate.

If you choose to downgrade your plan mid-cycle, the change will take effect at the next billing cycle. We do not provide prorated refunds for downgrades or early cancellations of annual plans after the initial 30-day guarantee period.

This does not affect any statutory rights you may have under applicable consumer protection laws.

For any questions regarding our Refund Policy, please reach out to us: